Spotify has recently announced that it is now offering refunds for its Car Thing. Customers who provide proof of purchase, such as an emailed invoice, can contact customer service to receive their money back for the vehicle streaming device. This move comes in response to criticism over Spotify’s decision to render all Car Thing devices obsolete on December 9, 2024, as part of a cost-cutting measure to focus on developing new features.
Amidst backlash on social media platforms like TikTok and Twitter, some users have reported receiving free Premium access or being denied refunds by Spotify’s customer service agents. However, the company clarified that refunds have been available since last week, even before a class-action lawsuit was filed in late May accusing Spotify of deceptive practices.
It is important to note that Spotify’s refund policy went into effect prior to the lawsuit, indicating that it was not a direct response to legal action. If you have a valid receipt for your Car Thing purchase and have been refused a refund in the past, we encourage you to reach out to customer service again for further assistance.
EN 
DE 
FR 
RU