Honda issued a service bulletin for the 2023 HR-V crossover due to multiple customer reports of unexpected rear window shattering. Consumer Reports encountered the issue with their test vehicle during a winter warm-up, prompting Honda to investigate.
The problem has been traced to the sealer holding the window in place coming into contact with the rear defroster’s heating element. Over time, this contact can create a hot spot leading to window fatigue and potential failure, resulting in the shattered rear windows. Approximately 300 customers have reported this issue to NHTSA.
While no injuries have been reported, shattered windows have led to the inconvenience of cleaning up glass shards and exposed cargo. Honda will inspect and replace the glass for free if a defect is found, with dealers expected to handle replacement requests starting in April. Owners experiencing incidents can contact Honda’s customer service at 800-999-1009.
Honda has not initiated a safety recall because the company believes there is no inherent safety threat posed by the shattering windows. Despite this, owners should continue to use their rear defrosters as needed. This insight from Honda indicates their confidence in the situation not posing a significant risk to occupants.
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